Freeholder Christopher Rafano
Presents the Middlesex County
Consumer Affairs & Weights & Measures
Year 2000 Annual Report
Middlesex County Consumer Affairs handles complaints from individual consumers against local businesses located within Middlesex County.
Middlesex County Consumer Affairs never charges a fee for any service rendered to consumers. In contrast, the Better Business Bureau charges a fee for consumers to file a complaint and have no legal authority or power.
After a complaint is received, it is investigated, and, if valid, an effort is made to resolve the case to the consumers satisfaction. If unsuccessful, legal remedies are then pursued.
The cost to taxpayers for the services of this department is about the cost of a postage stamp. For 36 cents per person, each Middlesex County resident
Brochures are available to all county residents covering topics like safety, home improvements, car repair, credit scams, telemarketing fraud and Internet fraud.
Consumer Affairs participates in state run Task
Forces designed to protect residents from harmful products (defective
toys, flammable clothing and
|# Of Written Complaints Received||1400||1610||+15%|
Fines & Costs
|Returned To County||$23,570||$33,325||+42%|
|Money Returned to|
Refunds: Cash refunded to consumers.
Exchanges: Merchandise given to replace defective items.
Voided Contracts: Cancellation of fully executed contracts without penalties to consumers.
Middlesex County Weights & Measures
Approximate Number Of Businesses In Middlesex County: 15,000
Devices Certified Annually By Middlesex County Weights & Measures:
|Fuel Truck Meters||128|
|Re-certification Of Devices Requiring Repair||1,700|
|Reweighing Of Commodities||250,000|
|Label Inspections For Proper Marking And Identification||100,000|
|Number Of Investigated Consumer Complaints Concerning Accuracy Of Gas Pumps, Package Short Weight, Meats, Deli Items, Inaccuracy Of Scales In Businesses||47|
|(All Cases have been resolved)|
2000 REVENUE GENERATED BY
WEIGHTS & MEASURES
Short Weight…….…$ 50,850.00
Purchased items (such as in a supermarket) that fall “short” of
the advertised weight is considered a short weight item and is subject to a fine.
Scanners such as in supermarkets and department stores are checked.
If an item scans for an amount other than the advertised price the business is subject to a fine.
Inspectors develop a tear weight based on 8 items. From this they will weigh 12 additional items.
If the lot of the 12 items average less then the weight on the package,
this represents a lot average violation and is subject to a fine.
All packaged items which do not have a declared weight and the name
and address of the manufacturer on the label are subject to a fine.
2000 Inspection & Registration Fees........................$ 65,300.00
at least once a year and must be re-certified. There is a fee charged as
required by the State of New Jersey and 70% of this revenue is returned to the County.